Refund & Cancellation Policy

At Epicraft-Pharma, customer satisfaction is important to us. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Order Cancellation

• Orders can be cancelled before dispatch
• Once the order is shipped, cancellation is not possible

To cancel an order, contact us immediately at support@epicraftpharma.com

2. Refund Policy

Refunds are applicable only under the following conditions:

• Product received is damaged or defective
• Incorrect product delivered

Refund requests must be raised within 24 hours of delivery along with unboxing images or videos.

3. Non-Refundable Items

• Opened or used products
• Products damaged due to misuse
• Orders placed under special offers or discounts

Due to hygiene and safety reasons, skincare and pharma products are non-returnable once opened.

4. Refund Processing

• Approved refunds will be processed within 7–10 business days
• Refunds will be credited to the original payment method

5. Replacement Policy

In case of damaged or wrong products, we may offer a replacement instead of a refund, subject to verification.

6. Shipping Charges

Shipping charges are non-refundable, unless the error occurred from our side.

7. Contact for Support

For refund or cancellation queries, contact:
📧 support@epicraftpharma.com